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Alexa calling dialling but not audible on connection

TonyW5
Contributor
Contributor

I have had Alexa calling enabled with my EE account for some time and use the service regularly.

Since a few days ago, when I make an outgoing call to a landline or mobile, the connection is made, but when the other person picks up, I am not audible, and they are not audible to me.

Incoming calls from my EE mobile to Alexa are working fine, and Alexa to Alexa calls outbound are working OK

Has anyone else had this problem, or know of a solution?  I have used 2 separate Alexa devices too and it's the same problem

1 REPLY 1
Chris_B
Grand Master
Grand Master

@TonyW5  Try removing the Alexa skill from your Amazon account and then re add it.