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EE Smart Hub Plus / Hive Hub Problem

SK_Krumm
Visitor

Dear all,

after upgrading from BT Smart Hub 2 to the EE Smart Hub Plus I am encountering the following problem when plugging in my Hive Hub: the Hive Hub connects for a minute and the Hive App shows that the Hub, Thermostat and Receiver are connected. However, then the EE Smart Hub is turning to green light and rebooting. After being connected and showing the aqua light, the EE Smart Hub is rebooting again starting an infinite process of rebooting, one minute connected, rebooting...

I have tried all sorts of settings: switched to 2.4Ghz, to Wifi 5, to Wifi 6 compatibility, but the problem re-occurs, i.e. the EE Smart Hub rebooting. Other devices such as the Neo Heatmiser Hub are working without any problems.

Any ideas? Anyone with similar problems?

My Hive Hub version is: Nano 2 Hub V2.

I am thinking about replacing to the latest version of the Hive Hub which I understand is V 2.5. Can't find what the technical differences are.

1 REPLY 1
Mano
Investigator
Investigator

Just had Hive installed today and I have the latest EE Smart Hub router and I just cannot get the Hub connected either.

Did you have any success resolving the issue?