Cant remove device from smart hub

Martstubbs74 · ‎12-05-2023

Hi all, I have been trying to delete a device/devices from my EE wifi but i cannot seem to do it. When i go on the smart hub page i am going to 'My Network' page and then the list of devices appear in a list. I have found the relevent device and clicked on 'Remove' and have pressed save. It still shows as connected and so i tried it with other devices on the list and when i click Remove it does nothing. Ive tried refreshing but that changes nothing.

XRaySpeX · ‎12-05-2023

You can't Remove devices currently connected. These are indicated by being in Green.

Only unconnected devices indicated by being Greyed-out can be Removed. No Save is required; just a yes/no confirmation.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

XRaySpeX · ‎12-05-2023

You can't Remove devices currently connected. These are indicated by being in Green.

Only unconnected devices indicated by being Greyed-out can be Removed. No Save is required; just a yes/no confirmation.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Martstubbs74 · ‎13-05-2023

Thanks thats great. A little bit annoying that you cant remove connected devices as i was wanting to use it for 'parental controls'

XRaySpeX · ‎13-05-2023

You can use Access Control as parental controls to some extent.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

huggons · ‎19-06-2023

For some reason my EE Smart Router (White FTTP) is not allowing me to even delete the greyed out disconnected devices. I confirm to remove any of the disconnected devices, refresh and they still show. Router reset and factory reset too.

Firmware version: v0.05.02.02081-EE

Firmware updated: 19-Mar-2023

huggons · ‎19-06-2023

Just found out that the issue is with Google Chrome, as working ok in Edge, but not chrome. Have cleared data etc and reinstalled Chrome, but still the same issue.

Katie_B · ‎20-06-2023

Thanks for coming back and letting us know @huggons.

Katie

lyralycan · ‎12-09-2023

Having the same issue and this was the cause for me also. Chrome does not show the button to remove the devices but Edge does.

XRaySpeX · ‎12-09-2023

Also shows up with FireFox.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

tan27tan · ‎22-10-2023

How do you remove the ones in grey please as i dont see an option for that.