Cancelled my broadband

Ro59paw · ‎29-12-2023

I cancelled my broadband in October. As I am now living in the philippines., now ee are still trying to charge me. I phoned them from the phillipines I was expecting roaming charges and I said to the support about this and that I didn't want to be put on hold (Roaming Charges) as expected I was put on hold then got cut off as roaming limits were reached !! Is there an EMAIL I CAN CONTACT ON ? Or live chat? but it's not available to me on the app 😕

XRaySpeX · ‎29-12-2023

@Ro59paw : EE provide no email contact.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Katie_B · ‎29-12-2023

Hello @Ro59paw.

Welcome to the community.

I am sorry to hear this.

@XRaySpeX is right, there is no email contact for customer services.

Do you have access to Skype?

Katie

XRaySpeX · ‎29-12-2023

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)