Hi there,
I was transferred from BT broadband earlier this year when renewing multiple mobile contracts (wife and children).
This was all very efficiently done in one telephone transaction, from which I received new sims / phones and smart hub etc shortly after.
i can access my mobile billing via the app, but have been unable to “link” the broadband or indeed access any billing - email link takes me to mobile bill!
I have phoned 150 multiple times to no avail, last time to be told a manual form would need to be “actioned” to correct it- and to give it 5 working days( that was weeks ago)
Also regarding tge “smart hub “- unfortunately I can’t comment on how smart it is because whilst the WiFi is working and connected, I am unable to access it to manage screen time etc for my teenagers ( of course they re living their best lives meantime)
I have tried reinstalling apps, re booting WiFi etc to no avail- 150 haven’t been helpful, “there’s a few bugs “
help someone please
