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Add my account to my ee

Sie68
Visitor

‎05-04-2024 07:50 PM

Why when I fill in my landline number for my broadband and landline it doesn't accept it

0 Helpful
4 REPLIES 4
infinitywaiter
Skilled Contributor
Skilled Contributor

‎05-04-2024 08:21 PM - edited ‎05-04-2024 08:32 PM

If you are referring to adding your broadband to your own EE account, then you would be best suited contacting EE directly.

https://ee.co.uk/contact-ee

https://community.ee.co.uk/t5/EE-app-and-website/How-to-contact-EE-through-Live-Chat/td-p/1262714

However, if you are simply referring to the number on the website checker, then just add it as one long number.

I do not subscribe, so please do not always expect a reply.
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XRaySpeX
Grand Master
Grand Master

‎05-04-2024 08:35 PM

@Sie68 : Where are you filling in your landline number?

If you've already got BB & landline from EE, you don't register the landline number separately. It's part of your BB a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
XRaySpeX
Grand Master
Grand Master
In response to infinitywaiter

‎05-04-2024 08:36 PM

@infinitywaiter : There is no Live Chat for BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
infinitywaiter
Skilled Contributor
Skilled Contributor
In response to XRaySpeX

‎06-04-2024 08:23 PM

That was linked just in case they preferred to use the live chat option instead of calling etc, however thanks for the info.

Hopefully @Sie68 replies and explains in more detail so that they can get help if they've not already got it sorted.

I do not subscribe, so please do not always expect a reply.
0 Helpful