APP control is broken

[Coupec]

The app broadband control tab is broken, everytime I try to go on it it says something went wrong and your trying to fix it, I don’t believe that and it’s been like that since my service started so something is clearly wrong. I’ve tried to uninstall etc and that has not helped. 

Can I get some help with this issue please.

[petekv]

 

 

Can anyone tell me why the Ee WiFi controls are not working? 

[Leanne_T]

Hi @petekv 

Welcome to the community. 

Have you recently joined EE Broadband or upgraded? 

Has your broadband been connected for more than 24 hours? 

Leanne 🙂

[petekv]

Hi Leanne,
I’ve been with EE for a very long time but only got the broadband about 2 months ago

Sent from my iPhone

[Leanne_T]

Thanks @petekv 

Have you had access to the WiFi controls in the EE app previously? 

Could you try restarting the router and the EE app, does this work for you? 

Leanne 🙂

[samuelrbennett]

I'm having the same issue. I've been with EE broadband for years. I've tried restarting everything with no joy... 

[Christopher_G]

Thanks for trying that, @samuelrbennett 

It could be worth having a chat with our technical support team so they can look into this for you.

Chris

[XRaySpeX]

On which router?

[Coupec]

The new Smart Huh Plus

[XRaySpeX]

Where's the query about EE WiFi gone? I was trying to answer that.

In the EE app do you mean Manage > Set-up WiFi Controls?