12-11-2023 09:20 PM - edited 12-11-2023 09:38 PM
The app broadband control tab is broken, everytime I try to go on it it says something went wrong and your trying to fix it, I don’t believe that and it’s been like that since my service started so something is clearly wrong. I’ve tried to uninstall etc and that has not helped.
Can I get some help with this issue please.
04-11-2023 11:40 AM
Can anyone tell me why the Ee WiFi controls are not working?
04-11-2023 01:19 PM
Hi @petekv
Welcome to the community.
Have you recently joined EE Broadband or upgraded?
Has your broadband been connected for more than 24 hours?
Leanne 🙂
04-11-2023 02:01 PM
04-11-2023 03:24 PM - edited 04-11-2023 03:25 PM
Thanks @petekv
Have you had access to the WiFi controls in the EE app previously?
Could you try restarting the router and the EE app, does this work for you?
Leanne 🙂
06-11-2023 04:58 PM
I'm having the same issue. I've been with EE broadband for years. I've tried restarting everything with no joy...
06-11-2023 06:22 PM
Thanks for trying that, @samuelrbennett
It could be worth having a chat with our technical support team so they can look into this for you.
Chris
12-11-2023 09:31 PM
On which router?
12-11-2023 09:39 PM
The new Smart Huh Plus
12-11-2023 09:48 PM - edited 12-11-2023 09:52 PM
Where's the query about EE WiFi gone? I was trying to answer that.
In the EE app do you mean Manage > Set-up WiFi Controls?