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dual sim issue

HitenGanatra
Explorer

‎30-12-2022 06:54 PM

I converted my sim to an esim some time back and a shortwhile ago inserted a sim from another country as am travelling.

I have now lost all EE coverage. Took the international sim out of my phone and still am not connecting onto the EE network.

Any suggestions on how I can get this resolved?

0 Helpful
4 REPLIES 4
Chris_B
Grand Master
Grand Master

‎30-12-2022 06:56 PM

@HitenGanatra   Have you tried just restarting the device?   Does the EE eSim still show on the device? 

HitenGanatra
Explorer
In response to Chris_B

‎30-12-2022 06:57 PM

I have but no luck

 

0 Helpful
HitenGanatra
Explorer
In response to HitenGanatra

‎30-12-2022 06:58 PM

esim doesnt seem to now be showing on the device

 

0 Helpful
Northerner
Grand Master
Grand Master

‎30-12-2022 10:34 PM

Hi @HitenGanatra 

Do you have roaming activated.

Thanks 



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