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Ordered an upgrade phone and no update since confirmation

jackheys1002
Explorer

‎10-06-2023 01:32 PM

I ordered an upgrade phone last Thursday and had no update since confirmation. The order tracker says 'Sorry, we can't show your order details right now.' 

I lost my phone abroad hence why I ordered a long over due upgrade. Having said that, I cannot call customer service to get an update and I am struggling to manage without a phone... 

 

 

0 Helpful
3 REPLIES 3
Northerner
Grand Master
Grand Master

‎10-06-2023 02:41 PM

Hi @jackheys1002 

If EE order tracking doesnt work then you'll need to speak to EE CS on 150 about delivery.

Once your order is due DPD will text you.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
jackheys1002
Explorer

‎10-06-2023 02:42 PM

Unhelpful as I have lost my phone and unable to phone anyone or receive texts as mentioned in the description.

0 Helpful
Northerner
Grand Master
Grand Master

‎10-06-2023 02:53 PM

Hi @jackheys1002 

Skype (as per my signature) wifi calling on your PC or Mac. 

Log into your online account and use live chat or live chat via contact us: 

https://ee.co.uk/contact-ee

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.