Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iPhone unavailable

Maynard76
Visitor

‎10-06-2023 11:35 AM

My phone keeps becoming unavailable for up to an hour for no apparent reason,. The screen goes blank and the device is unusable 

0 Helpful
1 REPLY 1
Schockwave
Community Hero
Community Hero

‎10-06-2023 11:59 AM

Hello @Maynard76 ,

Welcome to the community,

Make sure that you have backed everything up and then try a factory reset, you will be able to re-install everything from your back-up, see if that solves the problem.

You will find how to factory reset by going on to Apple’s website, support you can then find it there.

Hope this helps.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.