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Need help setting up

Matthew00
Visitor

I had a replacement Sim card and phone today and nothing is working

2 REPLIES 2
Chris_B
Grand Master
Grand Master

@Matthew00  it can take up to 24 hours for a Sim card to activate usually no longer than 4-5 hours, but try restarting the device a few times as this can help the Sim card register on the network.

Leanne_T
EE Community Support Team

Hi @Matthew00 

Thanks for coming here. 

What was the reason for the replacement SIM card? 

Do you still have the old SIM? 

Leanne 🙂