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Insurance

Binnie187
Investigator
Investigator

‎21-06-2023 12:29 AM - edited ‎21-06-2023 12:30 AM

Why can’t I claim when I made one in 12years plus, why does your app or websites never work!. Go to make a claim a get a white screen been trying for weeks joke!… an you want 120 excess!… when I cant even activate a claim!.. 

really not happy one bit!… complain once already got nowhere!… Ee up you game on Sevice’s!….. 

0 Helpful
5 REPLIES 5
Binnie187
Investigator
Investigator

‎21-06-2023 12:21 AM

Why can’t I make a claim every time I get a white blank screen!… not amused one bit!.. 

0 Helpful
Chris_B
Grand Master
Grand Master

‎21-06-2023 07:31 AM

@Binnie187   So why haven’t you called customer services if you’ve been trying for weeks.  It can not be that important. 

0 Helpful
James_B
EE Community Support Team

‎21-06-2023 08:27 AM

Hi @Binnie187,

Please can you clear your web browsers cookies and cache and let me know if you still see the same issue?

Thanks

James

USKiwi
Visitor
In response to James_B

‎04-10-2023 12:58 PM

I always get this message when I try to create a claim, on whatever device or browser I'm using

USKiwi_0-1696420687011.png

 

0 Helpful
James_B
EE Community Support Team
In response to USKiwi

‎04-10-2023 01:15 PM

Hi @USKiwi,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having trouble submitting your claim online. 

Please get in touch with Customer Care so a member of the team can help.

James

0 Helpful