I have lost my phone and my insurance is asking me a itemised bill

[Marian04]

 

Hi my insurance is asking this : “The Proof of Usage provided is not an Itemised Bill. Please provide a copy of your itemised bill, showing the phone number details and the call records for your lost device, to cover the date of the loss. This will also show a break in usage between the loss date and when a replacement SIM has been activated.” 

and 

Have you obtained a replacement SIM card from your network provider? If so, please provide a copy of the receipt information from them for providing the replacement SIM. If not avallable, we would require something in writing from them to confirm when the replacement SIM was requested, supplied and activated.

How can I get it ?

[XRaySpeX]

Only by calling CS.

Unless you already paying for Itemised Billing, your EE bills will not be itemised for calls other than those chargeable calls outside your allowance.