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Change my new contract mobile

Odmalaka2011
Explorer

‎05-04-2024 03:14 PM

I Start a new phone and a sim contract last week but my mobile battery is dropping very fast can I change my phone with EE.  I don't have insurance 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎05-04-2024 03:40 PM

You don't need insurance for a faulty product. By law you can reject it in the 1st month. Otherwise call CS for a replacement.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎05-04-2024 04:13 PM

Hi @Odmalaka2011 

Thanks for coming here. 

Please give us a call on 150 and our tech guides will get the battery dropping looked into for you. 

Let us know how you get on 🙂

Leanne.

Chris_B
Grand Master
Grand Master
In response to Leanne_T

‎05-04-2024 07:54 PM

@Odmalaka2011  is it because you’re playing with it more because it’s a new device?   

Odmalaka2011
Explorer
In response to Chris_B

‎05-04-2024 09:02 PM

No I'm not,  I still using my old mobile more than new mobile.  Once it's been fully charged without doing anything the battery level dropping. 

My new mobile is SAMSUNG A55 5G

0 Helpful