Calling not working

[alexnemes98]

Hi. 
just got a new iPhone 14 pro but I can’t make any calls or receive calls. The data is working fine just won’t make calls. tried everything that I could find online but no luck. Can’t call EE neither

[Katie_B]

Hello @alexnemes98. 

Does your phone show was connect to the EE network?

Have you ported your number to EE?

Katie

[alexnemes98]

Hi. 
My number was already with EE. 
Thanks. 

[Christopher_G]

What happens when you try to make a call, @alexnemes98? Does the same thing happen when connected to, and not connected to WiFi?
Chris

[alexnemes98]

Hi. 
It will try to call then hang up straight away. It does it no matter if WiFi or data is activated. I’ve had my phone number for years with EE and now I just changed my phone and since I’ve put my old sim into the new phone this happens. 

[Christopher_G]

Does it show an EE signal, @alexnemes98? Did you get a new SIM with the phone? If so, are you able to try that one?
Chris

[alexnemes98]

Hi. 
It shows full signal yes. I don’t have a new sim

[Christopher_G]

OK, thanks @alexnemes98 

I think it's probably best to speak to our technical support team so they can check everything from our side.
Chris

[alexnemes98]

I know but I can’t call them. 

[Christopher_G]

There's a live chat service on that link I posts, and some contact numbers to call from another network, @alexnemes98 

Hope you get sorted.

Chris