09-09-2023 07:51 PM
My Apple Watch is connected to my mobile but says no connection within the mobile data section on my watch. I’ve tried to restart both but still the same issue. Any ideas how to resolve as I’ve tried everything suggested?
09-09-2023 08:01 PM
@A1mee Have you turned off cellular on the watch ?
09-09-2023 08:32 PM
I turned it off and on again to try to get it to connect but still says no connection even though it’s turned on with EE as my carrier
10-09-2023 09:17 AM
10-09-2023 04:56 PM
Hi Leanne
Unfortunately, it has never connected properly, only via Wi-Fi or Bluetooth with my phone.
I called EE when I first got my new watch and tried what they suggested but I didn’t hear back from them.
11-09-2023 08:06 AM
Hi @A1mee,
Our Technical Support Team will be happy to take another look at this problem if you get in touch.
Thanks
James
11-09-2023 09:37 AM
Might be worth repeating the steps here: https://deviceguides.ee.co.uk/apple/watch-series-8-watchos-9/connectivity/setting-up-mobile-data-on-...
Hope that helps