Activate SIM

[Kybosh77]

I requested a new SIM card as my current one stopped working which meant I can only use my phone on WI-FI.  When trying to activate my new SIM I need a 6 digit code which you send via text which obviously I cannot receive. 
I am also unable to call 150 from my phone.
Options please? 

[Kieranhenry84]

I have the same problem !

[Katie_B]

Hi @Kybosh77 and @Kieranhenry84. 

Welcome to the community. 

I am sorry to hear this is happening when you are trying to activate a new SIM. 

Have you been able to try getting in touch via our live chat team?

Katie

[Kybosh77]

I would love to try that but the EE App is currently not working! 

I shouldn’t need to input a code as the SIM was just a replacement / faulty but I still have no EE access and I have tried using another handset too. 

Any other ideas? 

[Katie_B]

Hello @Kybosh77. 

Have you tried using My EE online rather than the app?

Katie

[Kybosh77]

Yes I have tried but it just says call or set up for sign language interpreter. 

Is there a link to access for Live Chat? 

[Katie_B]

Hi @Kybosh77. 

The 'Start Conversation' button should appear on this page HERE. 

Katie

[Kybosh77]

Perfect! All done, thank you.

[Katie_B]

That's great to hear @Kybosh77. 

Thanks for letting us know. 

Katie