How to get Esim for new tablet

[NDDLB]

Hi, I added a Samsung galaxy s9 ultra to my plan and it arrived fine but I've not been sent a QR code for the esim for the plan that I opted for so I am unable to set up the sim card. I ordered a replacement sim card which came but when I tried activating that all I managed to do was switch my phone plan over to it instead of activating it which I didn't want to do as ive now had to put that sim card in my phone instead of my tablet... 

How do I go about getting the tablet plan activated so I have signal on my tablet? I assumed it would come with a QR code but it didn't. Will I need to order a replacement sim and somehow activate that? 

[Katie_B]

Hello @NDDLB. 

Did your tablet come with a physical SIM?

Have you switched the tablet on? if yes, is their any prompts to set up your eSIM during set up?

Katie

[NDDLB]

It didn't come with any sim at all, and if I click search for esim on the tablet it says there isn't any found

[Katie_B]

Thanks for confirming @NDDLB. 

Have you tried logging in to your EE account and downloading an eSIM from there?

If not please log in and see if this an option.

Speak soon,

Katie

[NDDLB]

It does not come up as an option but I managed to get a physical sim and have them activate it over webchat so it's thankfully sorted

[James_B]

Thanks for the update, @NDDLB 🙂

James