10 pound monthly plan

Colin0207 · ‎16-03-2023

I just bought a 10 pound monthly plan for the first time with a new card in Milton Keynes but it shows that I have no data remaining. I can use the data in uk but not data roaming in France. Where did my data go?

Schockwave · ‎16-03-2023

Hello @Colin0207 ,

Welcome to the community,

I take it that you have a monthly contract, or is it pay as you go? If monthly contract, you would need to have roaming enabled on your account, did you make sure of this?

As UK is not part of EU, you would either need roam further or would need to pay for data:

You can check here:

https://ee.co.uk/help/help-new/roaming-costs/countries/france

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎16-03-2023

What does texting AL to 150 report exactly?

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