Trade in

[KenzieGlover]

Hi, I’ve just packaged up my old iPhone ready to be traded in and afterwards I read the leaflet and realised that it said “please fully charge and turn off device” and I forgot to fully charge it and it’s still turned on but I can’t get into the package because i’ve sealed it. Will this affect anything and will I still get money for the trade in ? 

Thank you.

[Chris_B]

@KenzieGlover   Ideally you need to turn it off.  And just to check you did remove the device from your apple account and then factory reset the device? 

[KenzieGlover]

Hi, I did factory reset everything but turned it back on to make sure it
had definitely reset and then forgot to turn it back off. Thank you for the
response

[Jon_K · Accepted solution]

Hi @KenzieGlover.

As log as the device was fully reset and also charged, it should be fine when it's received by our warehouse.

Jon

[Gergely992]

How do I have to send my old phone to EE?

[Leanne_T]

Morning @Gergely992 

Thanks for coming here. 

Please see our How to 'Trade In' your old device with EE, Help page for information on trading in your device and what you need to do 🙂

Leanne.