Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Support Team
  • 51647 Views
  • 78 replies
  • 28 Helpful

Error code 0 with RCS to non-UK numbers on PAYGO

I have a new Pay As You Go line on a Samsung S22.  Using Google Messages, my RCS shows connected.  I am able to receive RCS messages from a US mobile that has RCS, and they can see the indicator that I'm typing, but when I send the message I receive ...

Resolved! Samsung watch

Hi guys i own a samsung watch but i dont know what series it is, how do i check this?

Jvargas by Visitor
  • 311 Views
  • 1 replies
  • 1 Helpful

Unlock Huawei P20

I have my unlock code but when I put my new sim into the phone and switch it on it just gives me the option to unlock or dismiss. The unlock button doesn't seem to work. Can anyone advise? 

Meadow71 by Visitor
  • 977 Views
  • 7 replies
  • 1 Helpful

Resolved! Samsung a13 won’t switch on

Hi I was watching a Facebook video when my Samsung A 13 went dead and now won’t switch on. Please can someone help I’ve tried to contact technical at ee but they are closed!!

ih by Investigator
  • 350 Views
  • 3 replies
  • 0 Helpful

Resolved! Screen unlock not working

I have attached a photo below of the problem. I took a screenshot, then something happened and i now cant unlock my phone at all. I have teied taking the sim out, no difference. Still saying what it shows in the picture. Ive held down the buttons to ...

20230729_104013.jpg
VickiG1 by Investigator
  • 384 Views
  • 4 replies
  • 2 Helpful

Resolved! Add on

Hi, I have a new Lenovo tablet and chose the Microsoft 365 as my included add on to my plan, how do I get this on my tablet? I downloaded the app but it’s requesting payment following a free trialcan anyone help pleasethanks 

Rj211 by Visitor
  • 333 Views
  • 1 replies
  • 0 Helpful

TRUST PARKING APP ON S13

The phone won't connect to paying part it just hangs tried other phones no issue deleted app card and car any ideas 

LBR1 by Visitor
  • 610 Views
  • 1 replies
  • 1 Helpful

Daughter in USA - her phone has broken - help

HiMy daughter is working at Camp America in New Jersey, USA. Her Samsung Flip 4 has broken. She cannot access it at all. I have insurance on it. She needs a phone. Can you tell me best way to get help. I need to speak to a person as online is trying ...

EE won't unlock phone

Have tried again and again to get EE to unlock phone. The online form doesn't work and spent ages talking to customer service for them to say it will be done in less than 10 days. Been well over two weeks and still nothing. How do I unlock the phone?

Luke79 by Investigator
  • 11855 Views
  • 61 replies
  • 15 Helpful