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When I send a text to one of my contacts I get a message 'Not delivered'.

KernowJac
Investigator
Investigator

‎08-04-2023 09:09 AM

Why do I get 'Not delivered' message when I text one of my contacts? This started a few days ago. I can text anyone else and I can receive texts from this contact but I can't reply.

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎08-04-2023 12:24 PM

Hi @KernowJac 

Welcome to the community.

Are you able to call that number?

Chris

KernowJac
Investigator
Investigator
In response to Christopher_G

‎08-04-2023 12:41 PM

Yes I am

0 Helpful
Christopher_G
EE Community Support Team
In response to KernowJac

‎08-04-2023 12:58 PM

Do you know if they're having problems receiving messages from other contacts, @KernowJac?

Chris

KernowJac
Investigator
Investigator

‎08-04-2023 01:11 PM

No they're not, it's just I can't text them

0 Helpful
Christopher_G
EE Community Support Team
In response to KernowJac

‎08-04-2023 03:07 PM

I'm unsure on whether this is a problem with you not being able to send a message to them or them being able to receive a message from you, @KernowJac.

I would recommend speaking with our technical support team so they can check everything from our side for you. Hopefully they can get to the bottom of the problem.

Chris