Remote Connection on a Samsung Galaxy Watch 4 Classic

[XboxGamer1987]

I have a Samsung Galaxy Watch 4 Classic.  I have it on Remote Connection.  Got a eSim with a Paired Watch Plan however now and again it looses Connection.   Its rather annoying.  What's the point for Paying for it if it doesn't work every so often.   That's why I got it. So I'm paying £20 a month extra for the Watch.

[Leanne_T]

Hi @XboxGamer1987 

Thanks for coming here. 

How often does this happen? 

Do you have to pair the watch and phone again when this happens? 

Leanne 🙂

[XboxGamer1987]

Happens mostly every day. Connects for a while then disconnects.  Then it sometimes refuses to connect for ages.

If I reset the Watch it will work.  Samsung reckons it's not a Watch issue rather the eSim Plan

[Leanne_T]

Thanks for coming back to me @XboxGamer1987 

Please give us a call on 150 and select technical support, our tech team will get this looked into further for you 🙂

Leanne.