28-03-2023 08:49 AM
Good morning, I have just changed to a A14 mobile. It has been set up but now it does not recognised my log in pin or my Biometrics. Can anyone help
28-03-2023 11:24 AM
Welcome to the community, @Mouse47.
Have you restored a backup onto the phone? Is it definitely the correct PIN?
Chris
29-03-2023 09:37 PM
Did you add your Samsung Account to your Mobile With Remote Unlock selected?
Instructions here - https://www.samsung.com/uk/support/mobile-devices/what-is-find-my-mobile-and-how-can-i-use-it-to-loc...
If that doesn't help then you will have to Hard Reset your phone
