I NEED TECHNICAL SUPPORT

[Kirkrock1234]

Samuel galaxy A21s 

[Kirkrock1234]

My Samsung galaxy A21s I forgot my password 

[Chris_B · Accepted solution]

@Kirkrock1234  EE can not help you with this they don’t know it.   

try Google how to factory reset your device.  You’ll need to know the Google account it’s linked to so you can set it back up. 

[Susan118]

People cannot hear me when I mack a call

[Katie_B]

Hello @Susan118. 

Thanks for coming to the community. 

Does this happen in all areas?

Can you hear people OK?

Are you able to play videos or music OK through your phone?

Speak soon, 

Katie 🙂

[Susan118]

When I make a call no one can hear me 

[Katie_B]

Hi @Susan118. 

So I can help further could you please confirm the following;

Does this happen in all areas?

Can you hear people OK?

Are you able to play videos or music OK through your phone?

Speak soon, 

Katie 🙂

[Susan118]

Yes I can hear people 

Yes I can play music 

Happens in all areas 

[Katie_B]

Thanks for confirming @Susan118. 

Do you have a cover on your phone?

Katie.

[Susan118]

Not sure