After an update around 8 weeks ago I started having sound a d screen issues with my phone. If the external al screen was on, the internal would work unless I turned the external one off. The sound also only worked while closed.
I went through all the troubleshooters, uninstalled stuff, used safe mode, etc. Screen issue resolved but now have no sound at all unless using Bluetooth. For a while I got some crackly sound when I would fold the phone closed but even that has stopped. Not that it was any use.
I went to EE who said they can't fix. That samsung would look at the dings and scratches and refuse unless I paid for a full fix of everything. I literally just need the sound back. Those dings have been there from a few weeks after purchasing the phone.
I went to the Samsung repair centre and was told (paraphrasing) "these phones are terrible, no idea why they're for sale, you'd be better going to CEX and buying a second hand one as it'll be cheaper". He then showed me a file - it's huge - of issues him and other staff are told to look for in Galazxy Fold phones. He said these are to prevent customers getting a repair!
It's funny that about 4 or 5 months back I was in and got the external screen replaced with no mention of the dings and scratches.
I've had 3 or 4 online chats with Samsung. Each time I was told a supervisor or manager would get back to me on a few days. No one did u til a final complaint. Then I got a call from someone who knew nothing and was a waste of time.
Spoke via email with Samsung and now it seems that either the contract / warranty are unfair as we are unequal partners within the contract, I that they have a significant amount rules to put customers at a disadvantage. Or EE didn't do the whole terms and conditions correctly as Samsung now says may be the case - I wasn't shown the issues that would stop a repair.
Either way the phone isn't fit for purpose. Its a Samsung issue and Samsung should replace. If EE know the issues, which they must, then they're party to it and I'll not be renewing with them in future.
If you search online for fold issues you'll get immediate hits. In turn you'll see lots of class action suits from the US to Poland. I'm hoping the UK or Ireland gets one started and I'll certainly be joining.
My warranty ends in a little over a month. I've documented everything with staff names from when it was bought through to today.
Can't believe that this is how I'm left after spending over 1k on a phone.
My one piece of advice would be to avoid Samsung at all costs.
