The EE Community

PAYG no working outside EU

Recently changed from contract with EE to PAYG as travelling abroad (outside EU). Have topped up credit but still cannot send texts or make calls. Can receive texts and have received them from EE eg welcome to Mexico. Cannot link PAYG sim to EE accou...

Roaming won’t work in US after purchasing add on and activating it in store. ?

Hi there, My roaming add on bundle isn’t working in the US after purchasing and activating  in store.Any help or advice would be appreciated as I am stuck without incoming or outgoing calls here for four weeks.Many thanks 

How to buy a watch if you already on contract with ee

Can anyone help me ive forgot the password for my Samsung galaxy note

Please  can  anyone help me  I've forgotten the  pin code  for  my Samsung galaxy note  phone  its the one that it asks  for  when u turn  the phone back  on I can still  get  calls from  people  but not  make any calls  

Disconnection

Just received a message from EE saying my number will be disconnected in next 3 months coz I have not made a chargeable call/text ..I have checked my records in the last 6 months that I have top up my credit and made chargeable taxes nearly every mon...

New pay as you go SIM card activation

Im new to EE pay as you go system. I thought that my choice about this is for good reason, but since trying to work around my first SIM card I really start regretting. Everything seems to be so difficult to be done. Brought my SIM card, downloaded th...

Unknown bill brought forward

I recently missed a payment on my bill but I paid it back the other day, my new bill has just came in for the month and now it’s saying it has brought forward charges from last month even though I have screenshots of receipts of this bill being broug...

External IP not pingable

Just got EE 5G Broadband and have been setting it upI cant ping the external IP and by assosiation cant RDP to my PC from an external location.I have a DDNS updater installed on the PC which is working, Port forwarding is setup and if i ping my DNS a...

EE Digital Voice and broadband installation

Is this acceptable for installing the fibre box?  That is I'm not sure if it's a red wire or fibre but should it be just left there? Also, is no attempt to tidy up acceptable? On top of that the Kelly Communications guy did not test the phone after i...