The EE Community

Order back to the EE store

Hi! I placed an order online 3 weeks ago for some phone accessories. The order was confirmed and the next day I received an gmail saying that the order it’s on the way, but when I enter my postcode to track it’s  saying that “THE ORDER ITS BACK TO TH...

4 g on new phone.

My wife and I both have PAYG phones. Hers is a very basic Alcatel, hers show 4g connection. I have just bought a new phone a Samsung Galaxy A15. Mine doesn't show any option for 4g. Connections-mobile networks, shows LTE/3g/2g (auto connect), 3g/2g (...

Where can I find a list of all ee text codes, e.g. ROAMEU7D, BALANCE, CR etc..

How do I remove content lock without a credit card on pay as you go (cont.)

How exactly do I remove content lock off of my pay as you go phone without a credit card (as I don’t have one)? I’m not able to visit any EE stores due to the current lockdown conditions and I’m not even sure that’ll be of any use as apparently you a...

Apple watch S9 Cellular plan doesn't work

I have recently purchased the apple S9 watch cellular plan with EE. In my account it shows the different number to the my phone number which makes no sense for me. Also, I don't get any call or notifications on the watch when the phone isn't connecte...

Lost phone and don't have a phone to ring the support number

I have lost my phone and need to be able to talk to support, but the only way of contact appears to be a phone number, which I cannot ring as a do not have my phone, is there a way to enable to live chat feature???

Ee cancelled my contract

Hi i have a question as noone has seemed to of cared. I have never recieved any compensation for the times i was without internet. Which was 180days to 200. I was in contract (internet) with EE. One day we went into a ee shop and lady convienced my g...

Calls are not going to Voicemail

Hi.For over a year now, maybe longer, my voicemail is not working. When people ring me and I can't answer the phone, it just keeps ringing and ringing to the caller, and does not go to voicemail so the caller can leave a message.Following some online...

BT/EE TV box

The worst ee tv will never get that again think they can just go into peoples banks and over charge them so think the government needs to know as am disabled and last time they took all my money I just paid my bill last week according to my bank and ...