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Lack of UHD Sports on EE TV .

Chirpy1960
Investigator
Investigator

‎02-05-2024 12:58 PM

Following my post the other day I wish to update the situation. Technical Support said it was down to a Subscription or Broadcasting issue . When I spoke to the department that deals with upgrades they blatantly lied to me . Firstly they said both TNT Sports Ultimate (433) and TNT Ultimate HDR ( 465) are bothnow defunct and only serve as an advertising tool . This was a lie . Secondly they stated that when I view sport  on the EE HD channels I’m in fact viewing in UHD again this was a lie . Please could anyone who signed up for viewing Sports in UHD please add their comments. Unless this resolved to my satisfaction I will escalating this to OFTEL / OFCOM . 

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1 REPLY 1
DarrenDev
EE Employee

‎02-05-2024 01:05 PM

What does "to my satisfaction" mean @Chirpy1960 ? I'm sorry you've been misinformed, and I'll aim to find the agent you spoke to, so that they can be educated, but we can't change what's broadcast on those channels?

If you have indeed been mis-sold EE TV then you'll of course also be entitled to cancel without penalty.

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