Added a new TV on my monthly EE that should come with TNT Sports on Discovery+

[JPound10]

Hi,

I recently added a TV to my monthly plan that also comes with TNT Sports on Discovery+.

The TV is set up in my home but when I head to Discovery+ it says I need to add TNT Sports at £20 p/month.

I’ve read that I should receive a text to activate my TNT Sports account but I’ve not received one yet, and don’t know how to request one.

is there a step I’m missing somewhere?

Thank you! 

[DarrenDev]

Did you add this to your EE mobile subscription?  If so, head to https://ee.co.uk/TNTSports to activate it.

[JPound10]

I’ve just followed the link and activated, but it looks like it’s activated at £20 p/month. 
This needs reversing and my free subscription to be activated. 

Thank you. 

[DarrenDev]

Is this from an EE mobile subscription?  i.e. one of your Smart Benefits?

[JPound10]

I added what’s in the image to my monthly bill. It includes a TNT Sports package on Discovery+.

What I didn’t know is how to activate it, I haven’t received a text and when I went into Discovery+ I only had the option to add TNT for £20 p/month.

I’ve then followed the link you provided and it looks like it’s signed me up to the £20 p/month anyway. 

[DarrenDev]

The image has failed to load.

If this is for an EE mobile account then your best option should be to call the EE help desk.

[crossy33]

Ive just done the same thing, did you manage to resolve this as I dont know what to do.

Thanks 

[Leanne_T]

Hi @crossy33 

Did you add a TV to your mobile account? 

If so, how long ago did you order the TV? 

Leanne 🙂

[crossy33]

yes i did, i ordered over the phone calling 150, i ordered it on Tuesday and it arrived yesterday

[Leanne_T]

Thanks @crossy33 

Does the TNT Sports add-on show in your EE app add-ons? 

Leanne.