17-11-2023 03:01 AM
my pack is £15.00 pack, but I paid £30.(the reflection of top up was too late, so I thought it wasn't successful, so I entered it on 150 again(=total:twice.£30.).
is the difference of £15 going to be refunded or for December?
17-11-2023 04:36 AM
@ma- : PAYG credit is not refundable or transferable. You may use it to buy your next pack.
17-11-2023 08:10 AM
my pack is £15.00 pack, but I paid £30.(the reflection of top up was too late, so I thought it wasn't successful, so I entered it on 150 again(=total:twice.£30.).
is the difference of £15 going to be refunded or for December?
17-11-2023 08:18 AM
@ma- It’ll sit on your account ready for the next pack.