10-05-2024 01:34 PM
I received a txt on the 22nd April of this year... informing me I needed to make a chargeable call/txt, so I added £5 credit to my account.
Today I received a txt again to inform me that "as I haven't made a chargeable call/txt my number would be deleted.
Anyone from EE care to comment ?
Solved! See the answer below or view the solution in context.
10-05-2024 07:34 PM
@Nealy :When did you previously to 22 Apr. make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
10-05-2024 02:36 PM
Hi there @Nealy
Thanks for coming back to the community.
If you give us a call on 150, the team will certainly get your account looked into to see why this text has been sent.
Thanks 🙂
Leanne.
10-05-2024 07:34 PM
@Nealy :When did you previously to 22 Apr. make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
11-05-2024 04:17 AM
Thank you XRayEpeX for your reply..
I'm kinda outside of the UK mist of the year. I generally make that chargeable call /txt on receiving EE messages or top up when necessary.
My concern was... I topped up on April and less than a month they are hibernating my number.
Not very encouraging.
11-05-2024 04:23 AM
Thank you Leanne for your reply..
I 'm currently in Thailand and not prepared to pay the £1.80 per minute call.
I will on the otherhand be back in the UK within the next 3 months.
EE should consider their customers, It costs a fortune just to retain a UK while living abroad.
11-05-2024 10:15 AM - edited 11-05-2024 10:15 AM
@Nealy wrote:
EE should consider their customers, It costs a fortune just to retain a UK while living abroad.
EE is a UK operator and thus services are intended for UK residents, not those living abroad. EE's contact methods are also UK-based.
12-05-2024 01:11 AM
Sorry... but as a UK citizen and paying customer I entitled to the same benefits/restrictions regardless of where I live.