21-04-2024 12:02 AM
Just got a text advising mobile will be disconnected in 24 hours as I haven't used calls/text. I topped up 3 months ago and sent text yesterday will this stop the disconnection ???
21-04-2024 12:51 AM
@Cb1966 : If you topped up 3 months ago you shouldn't yet be going into hibernation.
EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
21-04-2024 06:50 AM
Thank you. So as I have sent a text and also topped up in January,i should not be disconnected.