Hi,
I have previously set up calling via my EE plan with Alexa. However, I would like to remove that function, but retain communication between devices (drop-in etc).
I have removed the settings in the Alexa app, however the damn thing will still call any number I ask it by saying “Alexa, call xxxx”. It is still using my EE plan to do this as the caller ID matches my mobile number.
I tried for 6 hours (yes, 6 whole hours) with Amazon support who couldn’t understand what the requirement was even though I asked them to remove/cancel/disable the outbound calling. Instead they said I have to go into each device and disable communication which isn’t right as this disables drop-in also. Any ideas? I’m boarderline closing my Amazon account altogether and selling the alexa devices, moving to a cave and seeing out my days hunting deer and making cave paintings.
