Alexa

[cpblue]

Won’t let me add we account to Alexa, just gets stuck on this page and never gets passed it. Anyone help?

Thanks 

[Leanne_T]

Hi @cpblue

Thanks for posting. 

Are you wanting to make calls with Alexa? 

If so, you can find details in our Making calls with Alexa, Help page on getting set up 🙂

Leanne.

[cpblue]

thanks for the reply but I've followed that and the set up process gets stuck between steps 2 & 3. it just stays on 'please wait' 

[James_B]

Hi @cpblue,

I'm sorry to hear you're having problems completing the setup process.

Please get in touch with Customer Care so our technical support team can help.

James

[Declan_JM]

I am having this exact same issue for about 3 weeks now, i thought it was just me, before now my account has always been linked.

My brother has never had his account linked before but has both EE & an Alexa so i asked him to try to connect his today and he got stuck on “Amazon Alexa please wait…” page too.

This issue is clearly across the board so why is nothing being done to fix or address it?

[Leanne_T]

Morning @Declan_JM

Do you have a pay monthly account? 

Have you followed the steps in our Making calls with Alexa, Help page? 

Leanne 🙂

[Darkearth]

I am also seeing the same thing as above and I am on Pay monthly. 

[James_B]

Hi @Darkearth,

Please get in touch with Customer Care so our technical support team can look into this issue for you.

They'll be happy to help. 🙂

James

[Declan_JM]

I am a pay monthly sim only customer.

[James_B]

Hi @Declan_JM,

Please get in touch with Customer Care so our technical support team can look into this issue for you.

They'll be happy to help. 🙂

James