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The store won't let me buy anything

GaryK2
Investigator
Investigator

‎05-11-2023 01:11 PM

I've been with EE for 2.5 years on Pay Monthly SIM Only Plan.

I'm trying to buy an Apple Watch - I can add to basket (when not logged in) and as soon as I log in, the basket will not load.

https://ee.co.uk/shop - says "just so you know, we’re unable to let you upgrade or get another phone yet"

Absolutely bizarre - any suggestions, other than visiting a store (because we all know how awful that experience is)?  

0 Helpful
4 REPLIES 4
Chris_B
Grand Master
Grand Master

‎05-11-2023 01:58 PM

@GaryK2  try clearing the device history and cookies first then login and try again. 

0 Helpful
GaryK2
Investigator
Investigator
In response to Chris_B

‎05-11-2023 02:04 PM

Thanks @Chris_B 

Unfortunately that didn't work

0 Helpful
Chris_B
Grand Master
Grand Master
In response to GaryK2

‎05-11-2023 02:07 PM

@GaryK2   might be worth a call to customer services.        150 from the device and then option 2.  Then choose the most relevant option.  

0 Helpful
GaryK2
Investigator
Investigator
In response to Chris_B

‎07-11-2023 09:09 PM

Thanks @Chris_B 

I’ll give that a try.

0 Helpful