I have just had the same thing happen to my 23 year old son who has Asperger's. He went in to High Wycombe store to ask to move his current EE number which is in his mothers account into his own, now he is an adult and to help with his credit rating and independence moving forward.
The store guy ended up completely ignoring his request saying it was too difficult to do what he was asking and sold him a brand new 24 months sim only contract for £40 a month with a brand NEW number. So he now has 2 contracts and 2 numbers! The one under his mothers account doesn't expire till October, so in total hes now paying £90 per month for 2 sim only contracts. I'm visiting the store tomorrow to ask the manger to cancel the contract.
This is an absolute disgrace and an abuse of a vulnerable adult for the maximum commission on a 'net new' customer in his eyes.. The sales guy clearly has his own agenda and no care whatsoever for my sons request, An absolute disgraceful way to conduct business in the name of EE.
Lets just hope the store manager does the right thing and agrees to cancel this new contract.
