Hi @heliotrope
It can take up to 48 hours to process payments. As there is no account access on these forums you'll need to speak to EE CS directly.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are 8am to 10.30pm every day.
