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No signal abroad -- please help!

LaFJT
Explorer

‎18-12-2023 10:38 PM

Hi there! Really hoping someone can help.

I'm currently abroad -- in Argentina -- and my iPhone 13 Pro isn't picking up any signal, at all. 

My phone is picking up the networks (as in, I can see them when trying "manual" selection) but each has no service. My partner (who is on O2) did the same and has full 4G signal on all 3 different networks.

Tried restarting my device, toggling flight mode on/off, and reseting my network settings. Roaming is enabled and working fine before. I was in France last week and my signal was absolutely perfect.

Can anyone help?! I'm desperately needing to receive texts with specific codes, so I'm able to log into accounts of mine. Going away on a cruise -- which'll have WiFi -- and need to be logged in before departing tomorrow.

Thanks so much!

0 Helpful
3 REPLIES 3
LaFJT
Explorer

‎18-12-2023 10:23 PM

Hi there! Really hoping someone can help.

I'm currently abroad -- in Argentina -- and my iPhone 13 Pro isn't picking up any signal, at all. 

My phone is picking up the networks (as in, I can see them when trying "manual" selection) but each has no service. My partner (who is on O2) did the same and has full 4G signal on all 3 different networks.

Tried restarting my device, toggling flight mode on/off, and reseting my network settings. Roaming is enabled and working fine before. I was in France last week and my signal was absolutely perfect.

Can anyone help?! I'm desperately needing to receive texts with specific codes, so I'm able to log into accounts of mine. Going away on a cruise -- which'll have WiFi -- and need to be logged in before departing tomorrow.

Thanks so much!

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎19-12-2023 12:18 AM

How is roaming enabled? It needs to be on your a/c, not just on your device.

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
bristolian
Legend
Legend

‎19-12-2023 09:14 AM

@LaFJT wrote:

I was in France last week and my signal was absolutely perfect.

Your account may have EU-only roaming enabled, which would explain your symptoms.

Your only recourse is to contact EE CS from another means, and ensure full global roaming is enabled on your account.

0 Helpful