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Mobile data turned off by operator for sim 1

RobM1234
Visitor

‎08-04-2023 08:13 PM

I've never had any issues with EE and now I get this message come up and No 4G! Really annoying. I have to restart my phone to get my 4G back, why is this happening all of a sudden?? I have over 50gb of data remaining and mobile data turned on. Doin' my head in!

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎08-04-2023 08:58 PM

@RobM1234   Sounds like you might have a faulty SIM card and need to request a replacement SIM card.    EE will not turn your data off and your device is only reporting it might be turned off because it can not connect to a data service.  That message reported by your device doesn’t know it might be a faulty sim so reports back what’s its programmed to say when it gets no data.   

bristolian
Legend
Legend

‎23-04-2023 02:36 PM

Does your phone show VoLTE/4G-calling when this happens?