PAY AS YOU GO problem

[kansas131]

Hello
I have been using PAY AS YOU GO SIM card EE since last year. I loaded it 5 months ago and yesterday. I have been in Bulgaria since September. I have used the number several times, just for messages. Now I can't do anything, neither calls nor messages. It will cost me too much to call EE from Bulgaria, I was looking for some email to write to EE, without success.

I am asking for advice .

I have been in the UK for 8 years and I still need a number for access codes on the GOV.UK for example.

Thank You

[XRaySpeX · Accepted solution]

@kansas131 : Sounds like your PAYG SIM has gone into hibernation.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.