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data usage

mally1403
Investigator
Investigator

I have a number of listed data uses to eeuk6050. As my data roaming is turned off I don't understand

1 SOLUTION

Accepted Solutions
James_B
EE Community Support Team

Hi @mally1403,

Turning off data roaming will only stop your phone using data abroad. If you'd like to turn off mobile data, swipe down on your home screen to access your quick settings and tap the mobile data icon.

Hope his helps.

James

View solution in original post

6 REPLIES 6
James_B
EE Community Support Team

Hi @mally1403,

Are you in the UK or abroad?

What type of phone are you using?

James

In the UK and Samsung galaxy s7
XRaySpeX
Grand Master
Grand Master

Are you being charged for it? You get some free data as well with PAYG packs and if any app is running it may use a bit of that data & for some reason it is reported in mins in the usage report. It should have a cost of £0.00 against it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Not being charges just using up my dataSent from my Galaxy
James_B
EE Community Support Team

Hi @mally1403,

Turning off data roaming will only stop your phone using data abroad. If you'd like to turn off mobile data, swipe down on your home screen to access your quick settings and tap the mobile data icon.

Hope his helps.

James

thanks