Roaming

esraartuner · ‎31-05-2023

Hi!

i am abroad and have been sent a text for roaming options. I’ve paid £100 for 900MB and 300MB of data and I think it is appalling that I have not been given options for cheaper roaming costs. I would like to be refunded for the 900MB of data so I can pay for the cheaper roaming pass! I am a loyal customer and I feel I have been scammed

XRaySpeX · ‎31-05-2023

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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esraartuner · ‎01-06-2023

I’m in America. I used the advice of the text EE sent and I’ve been told since I could have been roaming for less money with more MB. What can be done about it?

Sent from my iPhone

Leanne_T · ‎01-06-2023

Hi @esraartuner

Thanks for coming to the community.

Do you have a pay as you go or pay monthly account?

Leanne 🙂

esraartuner · ‎01-06-2023

Monthly

Sent from my iPhone

Katie_B · ‎01-06-2023

Thanks for getting back to us @esraartuner.

What plan are you currently on?

Where abouts in America are you?

Katie