Roaming abroad

Geo1371 · ‎12-08-2023

I have the roaming pass for the month but when scrolling thru FB you don't get everything like things are greyed out or posts are just buffering so can't see what they are and also if commenting on a post you cant see other comments it's like they are greyed out also and no notications come thru but when I click on data and roaming the notications come thru so should I have data and roaming on at same time. CONFUSED!!!

Leanne_T · ‎12-08-2023

Hi @Geo1371

Thanks for coming here.

Does this happen with any other sites or apps?

Have you tried restarting your phone?

Leanne.

Northerner · ‎12-08-2023

Hi @Geo1371

What country are you in? Some advertising might be blocked in the country you are in.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Geo1371 · ‎12-08-2023

We are in Lanzarote

Leanne_T · ‎13-08-2023

Do any other apps or sites do the same @Geo1371?

Have you restarted the phone?

Leanne.

XRaySpeX · ‎13-08-2023

It could be Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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