Coverage in Huddersfield

[Kds2]

I’m in hd3 4gl. I can’t gift data as the app is saying there is a problem. Also, my messages and emails aren’t being sent or received as normal. I’ve uninstalled and reinstalled the app and also turned my phone on and off. Regards 

[Leanne_T]

Hi @Kds2

Thanks for coming to the community. 

Can you gift data using your My EE account online? 

Are you able to send emails and texts? 

Thanks 🙂

Leanne. 

[Kds2]

Hi
No, on your website it says ‘We will have it fixed soon. You can’t view the phones’ data’

Thanks



Sent from my iPhone

[Leanne_T]

Thanks @Kds2

In this case, please give us a call on 150 and the team will help you get this looked into. 

Thanks 🙂

Leanne. 

[Kds2]

I haven’t really got time to phone 150 at the moment as usually on hold for at least 40 mins. It seems like a lot of people are unable to gift data despite updating, uninstalling/ reinstalling the app or using the web site.

[Leanne_T]

Morning @Kds2

Thanks for coming back to me. 

We would need to get this looked into further for you, if you can get in touch with our Mobile Care team they will be happy to help. 

Thanks 🙂

Leanne.