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Ran out of data after buying add on

Bbbrent
Investigator
Investigator

‎22-09-2022 04:09 AM

I get 100gb data a month, I've been using tethering the last 2 days as my WiFi at home is down. 

I paid for unlimited data add on each day, but I've now ran out of data. Even though my account shows unlimited. 

Is there a reason for this?

 

 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎22-09-2022 08:47 AM

Hi @Bbbrent

Thanks for coming here. 

What happens when you try and access data? 

Does the unlimited data add-on show as active in your My EE app?

Leanne.

0 Helpful
Bbbrent
Investigator
Investigator
In response to Leanne_T

‎22-09-2022 09:15 AM

The unlimited data does show as active. But when I checked after the add on
ran out, I had 0gb left.
0 Helpful
Leanne_T
EE Community Support Team
In response to Bbbrent

‎22-09-2022 09:46 AM

Hi @Bbbrent

Can you use data? 

This could be showing your allowance remaining from your plan, as unlimited data will not show how much is remaining in your My EE account. 

Leanne.

0 Helpful