16-10-2023 06:20 PM
Hi, have an obscure issue with apps not working on mobile data. This seemed to start after a trip abroad where apps did work with data roaming but stopped working when back home.
If i put someone elses sim in my phone apps work ok
oddly maps and safari work on data, just apps like instagram, tiktok, snapchat wont work
I have tried a brand new replacement sim from ee but same issue
have reset phone and same issue.
spoke to ee in 150 but they did not have a clue and wanted to palm me off.
has anyone else seen this issue and if so any ideas how to resolve?
thanks
Solved! See the answer below or view the solution in context.
16-10-2023 07:06 PM
Hi @Gazza00
Have you checked your content lock settings in your EE app. Those apps are normally blocked by default by the content lock settings.
https://ee.co.uk/bills-payments/mobile/anonymous-content-lock
Thanks
16-10-2023 07:06 PM
Hi @Gazza00
Have you checked your content lock settings in your EE app. Those apps are normally blocked by default by the content lock settings.
https://ee.co.uk/bills-payments/mobile/anonymous-content-lock
Thanks