Manage Device page 404

albatrossone · ‎11-05-2021

Hi, I can't find the manage my device page to turn on/off the spend caps as outlined in here https://ee.co.uk/help/help-new/billing-usage-and-top-up/track-and-manage-your-usage/how-do-i-set-up-...

The only way to manage spend caps seems to only be available by text/call to 150.

XRaySpeX · ‎11-05-2021

Did you join EE or last upgrade before 1 October 2018?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎11-05-2021

@albatrossone It’s just your online account your login in to. Try clearing your browser history and cookies. Then just login to your online account.

albatrossone · ‎13-05-2021

joined in 2017, never upgraded

albatrossone · ‎13-05-2021

that doesn't do anything, the page is a 404.

Christopher_G · ‎13-05-2021

Are you able to try this on another device or browser, @albatrossone?

Chris

SteveR33 · ‎29-09-2021

I get the same 404 page, used three different browsers.

Katie_B · ‎29-09-2021

Hello @SteveR33.

Have you tried using a different device?

Katie 🙂

SteveR33 · ‎01-10-2021

That's not going to make a difference, the page is missing, therefore any link to it is broken; that's what 404 means.

https://en.wikipedia.org/wiki/HTTP_404

You're the second EE Community Support Team member who's asked this on the thread, how do neither of you know what a 404 status code is?

Leanne_T · ‎02-10-2021

Hi @SteveR33

Thanks for coming back to us.

If you are getting this error message please give us a call on 150. The team will get this looked into for you and raise a ticket for your My EE account if needed.

Leanne.