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Is 4G data throttled?

wmj
Established Contributor
Established Contributor

‎10-04-2024 03:11 PM - edited ‎10-04-2024 03:13 PM

When I connect to EE 4G+ Data I hit ~80Mb/s downstream but then within maybe 30 seconds or so it drops to ~30Mb/s and evenings/weekends it drops even further into single digits making it virtually useless.
My signal strength in both devices varies between -83db to -79db so pretty decent.
I have an EE contract 'our best speeds' SIM.
There are no reported problems in my area.
I'm trying to use this in my Galaxy S23 Ultra and my TP-Link MR500 and see very similar results from both. Is this throttling or could there be something else wrong?

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4 REPLIES 4
Northerner
Grand Master
Grand Master

‎10-04-2024 03:41 PM

Hi @wmj 

EE don't provide any guaranteed speed on their mobile network as it is down to the local mast, traffic etc and therefore can be variable. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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wmj
Established Contributor
Established Contributor

‎10-04-2024 04:09 PM

Should there not be at least a min speed level aim or some kind of SLA though? I wouldn't have thought EE were that hard-up for capacity that their 4G+ service disintrigates to single fugures and becomes unusable if you try to e.g., stream a 4k movie one evening on Netflix?

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XRaySpeX
Grand Master
Grand Master
In response to wmj

‎10-04-2024 04:12 PM

You won't get SLAs on consumer products.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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wmj
Established Contributor
Established Contributor
In response to XRaySpeX

‎12-04-2024 09:20 AM - edited ‎12-04-2024 09:21 AM

Well, just kind of strange this happens evenings and weekends. Like a switch is thrown during those times to stop anything other than calls and basic web browsing. | wonder if NSA is any different? Can't quite get that here, Seen the blistering speeds out and about but never tested it to any long degree,

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